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Frequently Asked Questions
Payments
How do I pay for my order?
After you order, you'll get a confirmation email that includes your order total.
To pay via Venmo, send your payment to @mike-lynch-30760 and include your order ID in the box that says "What's this for?". If you are asked to confirm the last four digits of Mike's phone number, enter 3680.
To pay Mike and Sherry via PayPal, send your payment to paypal.me/baerbrosmaple and include your order ID in the comments section.
To pay via Zelle, send your payment to mikejdeerelynch@aol.com and include your order ID in the memo.
To pay by check or money order, mail your payment to Mike and Sherry at 234 Sugar Cake Rd, Somerset, PA 15501-7411. Make your payment out to "Baer Bros Maple" and put your order ID on the memo line.
Picking Up Your Order
Where do I pick up my order?
When you place your order, you'll choose from the list of our many pickup sites around the Baltimore region. You will receive an email from your site host AFTER the orders have been delivered, giving you all the details you'll need in order to pick up your order, including the address.
I can't pick up on the day of delivery! Can I still order?
Yes, please do! You don't need to pick up your order the day it arrives but we do ask that you pick it up within a week of delivery. If you won't be picking up your order within the first couple days, please email your host with your plan so the host knows when you'll be picking up.
I haven't heard anything from my host about where/when to pick up my order. What should I do?
Your host will be in touch with you within approximately 24 hours of the delivery with information about how to pick up your order. If you haven't heard anything within 48 hours of the delivery, please contact us.
Can I have a pick up site at my house/in my neighborhood?
We are always looking for new hosts, particularly in parts of Baltimore that don't have a pickup site nearby. Please contact us to let us know of your interest in hosting.
Products
How do I choose between Amber and Dark syrup?
This post on epicurious.com explains the differences between the two syrups. Many members of this group love Dark for its stronger maple flavor (adults and kids too!). Some families order Dark for the parents and Amber for the kids because the kids don't like the maple flavor as much. The Baer Bros. Amber is remarkably rich and full-flavored itself so basically, you won't make a wrong choice!
What is maple cream?
Maple cream, also known as maple butter, is maple syrup that has been heated longer, and then stirred while cooling. It is dairy-free, despite its name. As it's made, it solidifies into an easily spreadable maple confection. Some ideas for use include spreading on toast or in a nut butter sandwich or melting into butter and pouring over popcorn with lots of salt. Here's Wikipedia's explanation of it.
Any other questions?
Please contact us and we'll get back to you with an answer. Thanks!